{"id":7917,"date":"2025-02-05T06:45:14","date_gmt":"2025-02-05T05:45:14","guid":{"rendered":"https:\/\/www.ebp.be\/careers\/customer-care-agent-h-f-x\/"},"modified":"2025-05-13T13:13:23","modified_gmt":"2025-05-13T12:13:23","slug":"customer-care-agent-h-f-x","status":"publish","type":"careers","link":"https:\/\/www.ebp.be\/fr\/careers\/customer-care-agent-h-f-x\/","title":{"rendered":"Customer Care Agent (H\/F\/X)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7917\" class=\"elementor elementor-7917 elementor-7828\" data-elementor-post-type=\"careers\">\n\t\t\t\t<div class=\"elementor-element elementor-element-212b67d wrapper-pagetitle e-flex e-con-boxed e-con e-parent\" data-id=\"212b67d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d94ec89 e-con-full e-flex e-con e-child\" data-id=\"d94ec89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf44248 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"bf44248\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Care Agent (H\/F\/X)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eed8b25 wrapper-main e-flex e-con-boxed e-con e-parent\" data-id=\"eed8b25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-de8e7a4 e-con-full e-flex e-con e-child\" data-id=\"de8e7a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-53d7b2c e-con-full e-flex e-con e-child\" data-id=\"53d7b2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-519dd9b elementor-widget elementor-widget-heading\" data-id=\"519dd9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Care Agent (H\/F\/X)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e44337c e-con-full e-flex e-con e-child\" data-id=\"e44337c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e13970a e-grid-align-left elementor-shape-square elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"e13970a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-26c3bb7\" href=\"http:\/\/window.print\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46863d0 elementor-share-buttons--view-icon elementor-share-buttons--skin-flat elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"46863d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_print\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur print\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-print\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 192V77.25c0-8.49-3.37-16.62-9.37-22.63L393.37 9.37c-6-6-14.14-9.37-22.63-9.37H96C78.33 0 64 14.33 64 32v160c-35.35 0-64 28.65-64 64v112c0 8.84 7.16 16 16 16h48v96c0 17.67 14.33 32 32 32h320c17.67 0 32-14.33 32-32v-96h48c8.84 0 16-7.16 16-16V256c0-35.35-28.65-64-64-64zm-64 256H128v-96h256v96zm0-224H128V64h192v48c0 8.84 7.16 16 16 16h48v96zm48 72c-13.25 0-24-10.75-24-24 0-13.26 10.75-24 24-24s24 10.74 24 24c0 13.25-10.75 24-24 24z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edc06c3 elementor-widget elementor-widget-heading\" data-id=\"edc06c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Localit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-166babe elementor-widget elementor-widget-heading\" data-id=\"166babe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Bruxelles, Belgique\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55be4f0 elementor-widget elementor-widget-heading\" data-id=\"55be4f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contrat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc2a27 elementor-widget elementor-widget-heading\" data-id=\"cfc2a27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:003224206860\u200b\">02 420 68 60\u200b<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-816fd8a elementor-widget elementor-widget-button\" data-id=\"816fd8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:raphaelle.mestrez@ebp.be?subject=Je%20souhaite%20poser%20ma%20candidature%20pour%20le%20poste%20de%20Customer%20Care%20Agent\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Postuler<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a93c94 e-con-full e-flex e-con e-child\" data-id=\"6a93c94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b40b1b1 elementor-widget elementor-widget-text-editor\" data-id=\"b40b1b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Infopro Digital<\/strong>, groupe B2B sp\u00e9cialis\u00e9 dans l&rsquo;information et la technologie, recherche aujourd&rsquo;hui un\/une Customer Care Agent pour rejoindre l&rsquo;\u00e9quipe de\u00a0<strong>EBP<\/strong>\u00a0de fa\u00e7on permantente \u00e0 Jette.<\/p><p>Rejoignez EBP et devenez un acteur cl\u00e9 de notre \u00e9quipe !<\/p><p>European Belgian Public Procurement (EBP) offre un soutien en mati\u00e8re de march\u00e9s publics aux entreprises et aux autorit\u00e9s publiques en Belgique, aux Pays-Bas, au Luxembourg et en France. Nous proposons une plateforme de gestion en ligne, des conseils personnalis\u00e9s, des formations et des \u00e9v\u00e9nements.<\/p><p>Donnez un coup de fouet \u00e0 votre carri\u00e8re ! Chez EBP, nous ne nous contentons pas d&rsquo;exceller \u00e0 la table de conf\u00e9rence, nous apportons de l&rsquo;\u00e9nergie, de l&rsquo;enthousiasme et une touche humour sur le lieu de travail.<\/p><h3><strong><em>\u00a0<\/em><\/strong><strong>Qu&rsquo;est-ce qui rend le travail \u00e0 l&rsquo;EBP si sp\u00e9cial ?<\/strong><\/h3><ul><li>Teamspirit\u00a0: chez nous, il ne s&rsquo;agit pas seulement de travailler, mais aussi de s&rsquo;amuser ! Les parties de kicker au r\u00e9fectoire font partie int\u00e9grante de notre culture. Osez-vous relever le d\u00e9fi ?<\/li><li>Un drink tous les mois : D\u00e9tendez-vous et c\u00e9l\u00e9brez vos r\u00e9ussites lors de nos monthly drinks. Un excellent moyen de faire plus ample connaissance avec vos coll\u00e8gues et de c\u00e9l\u00e9brer vos succ\u00e8s !<\/li><li>Incentives: les incentives vont d&rsquo;exp\u00e9riences amusantes \u00e0 des cadeaux inspirants. Nous aimons r\u00e9compenser !<\/li><li>Un bon \u00e9quilibre entre vie professionnelle et vie priv\u00e9e avec des possibilit\u00e9s de t\u00e9l\u00e9travail et une attention particuli\u00e8re \u00e0 votre sant\u00e9 gr\u00e2ce \u00e0 une soupe quotidienne au d\u00e9jeuner, des fruits frais chaque semaine et d&rsquo;autres initiatives telles que des promenades entre coll\u00e8gues.<\/li><li>Des bureaux facilement accessibles tant en transport public qu\u2019avec votre voiture (parking, \u00e0 la sortie du Ring)<\/li><\/ul><p><strong>Vos responsabilit\u00e9s :<\/strong><\/p><ul><li>\u00c9tablir des relations avec les clients : vous n&rsquo;\u00eates pas seulement un gestionnaire de client\u00e8le ; vous devenez l&rsquo;interlocuteur interne et cr\u00e9ez une relation de confiance avec les clients qui vous sont confi\u00e9s. Construisez des partenariats \u00e0 long terme qui r\u00e9sistent \u00e0 l&rsquo;\u00e9preuve du temps.<\/li><li>Soutien proactif : vous travaillez de mani\u00e8re proactive \u00e0 la mise \u00e0 jour et \u00e0 l&rsquo;actualisation des dossiers des clients. Vous aidez les clients \u00e0 cr\u00e9er un profil client parfait et vous vous efforcez de les fid\u00e9liser lors du renouvellement de leurs abonnements.<\/li><li>La qualit\u00e9 plut\u00f4t que la quantit\u00e9 : avec votre portefeuille de clients, vous r\u00e9alisez les objectifs mensuels et trimestriels qui ont \u00e9t\u00e9 d\u00e9termin\u00e9s, et nous mettons l&rsquo;accent sur la qualit\u00e9. La satisfaction du client passe toujours avant tout !<\/li><li>Travailler ensemble pour r\u00e9ussir : Travaillez de mani\u00e8re autonome sous la direction de votre responsable, mais aussi en collaboration avec les autres d\u00e9partements de l&rsquo;entreprise. Ensemble, nous obtenons de meilleurs r\u00e9sultats !<\/li><\/ul><p><strong>Votre profil :<\/strong><\/p><ul><li><strong>Exp\u00e9rience<\/strong>\u00a0: Id\u00e9alement, vous disposez d\u00e9j\u00e0 d&rsquo;une premi\u00e8re exp\u00e9rience dans un environnement de service \u00e0 la client\u00e8le.<\/li><li><strong>Comp\u00e9tences en mati\u00e8re de communication<\/strong>\u00a0: Vous aimez le contact t\u00e9l\u00e9phonique et savez r\u00e9pondre aux questions et aux probl\u00e8mes des clients de mani\u00e8re constructive.<\/li><li><strong>Esprit d&rsquo;analyse<\/strong>\u00a0: Vous avez un esprit analytique, vous abordez les probl\u00e8mes avec d\u00e9termination et vous analysez les dossiers de mani\u00e8re pr\u00e9cise et compl\u00e8te.<\/li><li><strong>R\u00e9solution de probl\u00e8mes<\/strong>\u00a0: vous n&rsquo;\u00eates pas du genre \u00e0 vous asseoir sur vos lauriers. Vous cherchez une solution \u00e0 chaque probl\u00e8me avec une attitude positive et enthousiaste.<\/li><li><strong>Bilingue (NL\/FR)<\/strong>\u00a0: En tant que gestionnaire de client\u00e8le, vous parlez couramment le n\u00e9erlandais et disposez de bonnes connaissances en fran\u00e7ais.<\/li><\/ul><p><strong>Les avantages vous attendent :<\/strong><\/p><ul><li>Une formation continue et un accompagnement personnalis\u00e9<\/li><li>Un package salarial conforme au march\u00e9<\/li><li>Ch\u00e8ques repas, assurance hospitalisation, assurance Groupe, etc.<\/li><li>Un environnement de travail dynamique et agr\u00e9able<\/li><li>Des possibilit\u00e9s d\u2019\u00e9volution<\/li><\/ul><p><strong><em>\u00a0<\/em><\/strong>La diversit\u00e9 est l&rsquo;une de nos valeurs fondamentales. Nous pensons que nos \u00e9quipes, avec leurs origines et leurs exp\u00e9riences diverses, sont l&rsquo;un des principaux moteurs de notre r\u00e9ussite. Le groupe s&rsquo;est engag\u00e9 dans une politique d&rsquo;\u00e9galit\u00e9 des chances et d&rsquo;inclusion. Du recrutement \u00e0 l&rsquo;\u00e9volution de carri\u00e8re, nous nous effor\u00e7ons de cr\u00e9er un environnement de travail \u00e9quitable afin de promouvoir le bien-\u00eatre de nos \u00e9quipes.<\/p><blockquote><p><em>Croyez en votre talent. Croyez en nous. Rejoignez-nous et ensemble nous \u00e9crirons une l\u00e9gende professionnelle inoubliable !<\/em><\/p><\/blockquote><p>Postulez sans plus attendre et rejoingnez notre \u00e9quipe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d724e5 elementor-widget elementor-widget-button\" data-id=\"5d724e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:raphaelle.mestrez@ebp.be?subject=Je%20souhaite%20poser%20ma%20candidature%20pour%20le%20poste%20de%20Customer%20Care%20Agent\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Postuler<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d11d230 wrapper-main e-flex e-con-boxed e-con e-parent\" data-id=\"d11d230\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-75137d9 e-con-full e-flex e-con e-child\" data-id=\"75137d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b725422 elementor-widget elementor-widget-video\" data-id=\"b725422\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/g64OXlj0irk&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ddd433 elementor-widget elementor-widget-heading\" data-id=\"5ddd433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer Care\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Bonjour, vous \u00eates ambitieux, vous avez les performances d&rsquo;un sportif de haut niveau et vous aimez le contact proactif avec les clients ? Alors nous vous recherchons.<\/p>\n","protected":false},"featured_media":7758,"template":"","meta":{"_acf_changed":false},"categories":[],"class_list":["post-7917","careers","type-careers","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Care Agent (H\/F\/X) - EBP Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ebp.be\/fr\/careers\/customer-care-agent-h-f-x\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care Agent (H\/F\/X) - EBP Website\" \/>\n<meta property=\"og:description\" content=\"Bonjour, vous \u00eates ambitieux, vous avez les performances d&#039;un sportif de haut niveau et vous aimez le contact proactif avec les clients ? 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